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<p class="MsoNormal">FYI – </p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">A msg from NCE:</p>
<p class="MsoNormal"><span style="color:#1F497D">NCE is a small US based company with 10 employees where everything is done in house.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Our primary repair technician had to have emergency surgery to his neck and spine during the summer and I am sorry for the inconvenience this has caused our customers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Things are back to normal now with a 2 to 4 week backlog of repairs.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As I have said before and will say again, we can’t afford not to have spare parts, replacement components, on hand incase of system failures.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Given the fact that one person that gets sick or injured or dies at NCE can nearly shutdown the entire company and result is 4-6 month or longer delays is concerning.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Suggestions:</p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">We need more hand held controllers. Plus we need to have better rules/regulation to ensure people are taking care for these items. Or, perhaps, require everyone to bring their own
controllers.</li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">We need spare command station and booster at a minimum.</li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">We need to have a spare power supply that powers the command station and booster</li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Think about that.</p>
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